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Shipping & Handling Policy
 
Shipping Destinations
We currently ship to any address in the United States, including APOs, FPOs and PO Boxes. We also ship to most international destinations. Faithful Design and Print will contact you by e-mail if we cannot fulfill an order because of its destination.

Shipping Methods
Our goal is to offer you the fastest and lowest cost shipping method. We use several shipping carriers including United Parcel Service (UPS) and United States Postal Service (USPS). We will automatically select the lowest priced carrier when you submit your order so that you receive the best possible price and delivery time. Orders shipped to APO, FPO and PO Boxes are automatically sent via USPS. We do not require a signature for UPS or USPS shipments (unless requested by the customer).

Split Shipments
For multiple-item orders, we attempt to ship the whole order from the location closest to you. This is not always possible due to the time it takes to receive some special order items from a manufacturer. When it is not possible to ship your entire order, we will split the order and ship multiple. At this time, we do not offer the option to hold all items for same time delivery. 

Shipment Delivery Time
Your expected delivery date is determined by the date of shipment and the shipping preference you select. Your purchase of in-stock merchandise will be shipped on the day you order if the order is received prior to 2 p.m. Monday through Friday, not including standard business holidays. Orders received after 2 p.m. local time will be shipped the next business day. Special orders and out-of-stock merchandise may require additional time prior to shipment. If shipment of your order is delayed, Faithful design and Print will notify you by e-mail. 

Shipping Charges
Your shipping charge will be based on the items of your order & the distance shipped. This includes items shipped in multiple boxes and/or from multiple locations.
 
Orders Damaged in Shipping
If you believe a package received from us was damaged in transit, please refuse shipment and tell the carrier that you are refusing delivery because the package is damaged. Then, call Faithful Design and Print Customer Service (845-332-3065) to inform us of the situation. If you are not present at the time of delivery and cannot refuse shipment, please call us to make arrangements to return the damaged order. 

Shipping Refunds
Your original shipping charge will only be refunded for a part sent to you in error or an order damaged in shipping. This refund will automatically be credited once we receive and inspect the product. If only a portion of your order is returned, the refund for shipping costs will be prorated.  If you believe you qualify and would like us to pay for return shipping, you must email us at designer@faithfuldesignandprint.com or call us at 845-332-3065 before attempting to return the product. COD shipments will not be accepted.